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1003479 Quality Data Analyst - LH821 (73402) Jun 6, 2013
Auburn Hills, MI 48326  
JOB DESCRIPTION: Warranty Data Analyst is responsible for taking the lead role in identifying warranty issues from the field for clear problem definition. The Warranty Data Analyst will work research warranty data for issue identification, and document appropriate communication information. They will work with Engineering and US based Customer Satisfaction Team (CST) and/or assembly plants to track issue resolution and assure timely and effective containment and permanent corrective actions are established Specific Responsibilities of the Role Are:* Analyze warranty claim data. * Fast Track parts to appropriate locations to provide samples and/or examples of the condition under investigation in order to demonstrate the issue.* Research issues using available tools * Create appropriate documentation (Transmittals) that very clearly describe the vehicle issue that the customer experiences* Provide additional information to the individuals assigned to understand and resolve the issue * Maintain Transmittal updates based on input from the Engineers assigned to issue resolution * Assure all criteria are met for Transmittal closure * Chart data as required to define an issue to demonstrate progress of the team * Participate in manufacturing quality calls as required to provide necessary information and follow up * Lead processes consistent with issue resolution management and closure

Undergraduate degree preferred * 2 or more years experience in the Automotive Industry, preferably Engineering or Technical Services * Understanding of Vehicle components/systems * Excellent issue prioritization skills * Strong oral and written communications skills * Must be proficient with MS Office, Excel (pivot tables) and Word* Problem resolution skills
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May 28, 2016